Air travel can be unpredictable, and even the best airlines occasionally experience baggage mishandling. If you're flying with JetBlue and your baggage is delayed, lost, or damaged upon arrival at Boston Logan International Airport (BOS), knowing the right steps to take can make all the difference. This guide will walk you through the JetBlue baggage claim process at Terminal C in Boston Logan, so you know exactly what to do and where to go for assistance.

Where to Go for Baggage Help

JetBlue operates primarily from Terminal C at Boston Logan. If you experience baggage issues after your flight, the JetBlue Baggage Service Office is located near the baggage claim area in Terminal C. The staff there are trained to handle:

  • Lost or delayed baggage reports

  • Damaged luggage claims

  • Special baggage inquiries (oversized, fragile, or restricted items)

 Address and Location Details

JetBlue Baggage Service Office

Terminal C, Logan International Airport

1 Harborside Drive, Boston, MA 02128

The office is easy to locate within Terminal C, close to the JetBlue baggage carousels.

Operating Hours

The baggage service office is open daily from 5:00 AM to 1:00 AM, ensuring coverage for most JetBlue arrivals and departures.

 Contact Information

  • Local Office Phone (Boston Logan): (617) 716‑3545

  • JetBlue Central Baggage Services (24/7): 1‑866‑538‑5438

  • Website: www.jetblue.com/baggage

 Step-by-Step: JetBlue Baggage Claim Process

1. Report the Issue Immediately

If your baggage doesn't arrive or is visibly damaged, go directly to the JetBlue Baggage Service Office before leaving the airport. Prompt reporting increases the chances of a quick resolution.

2. File a Property Irregularity Report (PIR)

A staff member will assist you in filling out a Property Irregularity Report. You'll need your:

  • Baggage claim tag

  • Boarding pass

  • Photo ID

  • Description of your baggage

3. Tracking and Updates

You'll receive a baggage claim reference number to track the status. JetBlue also offers online baggage tracking at jetblue.com.

4. Delivery Arrangements

If your bag is located, JetBlue usually arranges for it to be delivered to your local address at no extra charge.

5. Claims for Damaged Baggage

If your luggage is damaged, document the damage with photos and file a report within 4 hours of arrival for domestic flights, and within 7 days for international flights.

 What JetBlue Covers

JetBlue may offer:

  • Repair or replacement of damaged baggage

  • Reimbursement for essential items if your bag is delayed (up to a certain limit)

  • Full baggage tracking and delivery services for delayed bags

Note: Compensation and coverage depend on your route and the severity of the issue. Always retain receipts for any emergency purchases made due to baggage delays.

 Tips for Travelers

  • Always label your bag with full name, contact number, and address.

  • Take a photo of your baggage before checking it in—it helps describe it if lost.

  • Keep essential items (medicine, documents, valuables) in your carry-on.

  • File your report before leaving the airport whenever possible.

Baggage issues can be frustrating, but with the JetBlue Baggage Service Office at Boston Logan, help is readily available. From quick reporting to efficient tracking and resolution, JetBlue's team ensures that your baggage problems are handled with care. Knowing the claim process and having the right information can save you time and reduce travel stress. If you're flying JetBlue through Boston Logan, you can travel with peace of mind knowing support is just steps away at Terminal C.